Your privacy matters to us. This Privacy Policy explains what personal data RARHOST PVT Limited collects, why we collect it, how we use it, and the choices you have regarding your information. By using our services, you agree to the practices described in this policy.
1 Introduction
RARHOST PVT Limited ("RarHost," "we," "us," or "our") operates the website rarhost.com and the billing portal billing.rarhost.com. This Privacy Policy applies to all personal data collected through these platforms and any associated services.
We are committed to protecting your personal information and being transparent about how we collect and use it. This policy is designed to comply with applicable data protection laws and industry best practices.
2 Information We Collect
We collect information in several ways:
Information You Provide Directly:
- Account Information: Name, email address, phone number, and mailing address when you register.
- Payment Information: Billing address and payment method details (processed securely by our payment processors — we do not store full card numbers).
- Support Communications: Messages, tickets, and chat logs when you contact our support team.
- Domain Registration Data: WHOIS contact information (name, address, email, phone) required for domain registration.
Information Collected Automatically:
- Log Data: IP address, browser type and version, pages visited, time spent on pages, referrer URL, and timestamps.
- Device Information: Operating system, device type, and screen resolution.
- Cookies and Tracking Technologies: Session cookies, preference cookies, and analytics data (see Section 4).
3 How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provision, maintain, and support your hosting accounts, domains, and automation services.
- Billing & Payments: To process transactions, send invoices, and manage renewals.
- Customer Support: To respond to your inquiries, resolve issues, and improve our support quality.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and abuse of our Services.
- Service Improvement: To analyze usage patterns and improve our platform's features and performance.
- Legal Compliance: To comply with applicable laws, regulations, court orders, and law enforcement requests.
- Marketing Communications: To send product updates, offers, and newsletters (you may opt out at any time).
4 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. The types of cookies we use include:
- Essential Cookies: Required for our website and billing portal to function correctly. These cannot be disabled.
- Preference Cookies: Remember your settings and preferences (e.g., language, currency).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). We use tools such as Google Analytics.
- Marketing Cookies: Used to deliver relevant advertising and track campaign performance.
- Live Chat Cookies: Our live chat provider (Tawk.to) uses cookies to maintain chat sessions and improve response quality.
You can control cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of our services.
5 Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., payment processors, cloud infrastructure providers, email delivery services). These partners are contractually bound to protect your data.
- Domain Registrars: WHOIS data required for domain registration is shared with accredited registrars and the relevant registry as required by ICANN policies.
- Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of RarHost, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of the transaction.
6 Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure, encrypted storage of sensitive account information.
- PCI-DSS compliant payment processing — we never store full credit card numbers.
- Regular security audits, vulnerability scanning, and intrusion detection.
- Access controls limiting employee access to personal data on a need-to-know basis.
While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
7 Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:
- Active Accounts: Data is retained for the duration of your account and service subscription.
- Cancelled Accounts: After cancellation, data is retained for up to 90 days for service restoration purposes, then deleted or anonymized.
- Financial Records: Transaction records and invoices are retained for 7 years to comply with accounting and tax regulations.
- Support Records: Communications are retained for 2 years to facilitate ongoing support and dispute resolution.
- Legal Holds: Data subject to legal proceedings may be retained longer as required by law.
8 Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
- Right to Restriction: Request that we limit how we use your data in certain circumstances.
- Right to Data Portability: Receive your personal data in a structured, machine-readable format.
- Right to Object: Object to our processing of your data for marketing or other legitimate interests.
- Right to Withdraw Consent: Withdraw consent for any processing activities that rely on your consent.
To exercise any of these rights, please contact us at billing.rarhost.com/contact.php. We will respond to your request within 30 days.
9 International Data Transfers
RARHOST PVT Limited is based in Bangladesh. By using our services, you acknowledge that your personal data may be processed in Bangladesh and other countries where our servers, service providers, or partners are located. These countries may have different data protection laws than your home country.
Where we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, such as contractual data protection clauses with our third-party providers.
10 Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal data, we will promptly delete it. If you believe we have inadvertently collected such information, please contact us immediately.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you by email (at the address associated with your account) or by posting a prominent notice on our website at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page indicates when this policy was last revised. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.
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Your Data Is Safe With Us
We use SSL encryption, PCI-compliant payment processing, and strict access controls to protect your personal information. Contact our team anytime with privacy questions or data requests.